What payment methods do you accept?

We currently accept payment by Visa, MasterCard, Visa Debit and PayPal.

Will my payment details be safe?

The BPS Shop uses secure payment gateway software which has a proven track record with regard to security of credit/debit card details and is widely used in the e-commerce industry.

Is there any limit to the number of times I can download a document once I have paid for it?

You may download any electronic publications you have purchased up to 10 times. There is no time limit on when these may be downloaded.

I have booked a conference / training place. When will I receive my ticket?

You will receive your ticket approximately one month before the event is due to take place (or within two working days of payment being made if you book less than a month before the event is due to take place). Please see our Terms and Conditions for further details.

I have ordered goods to be delivered by post. How long will it take for them to be delivered?

Items are dispatched within a maximum of 5 working days and usually take 3-5 days to be delivered once dispatched. Please see our Terms and Conditions for further details.

I have booked an eLearning course. When will I receive my access key?

You should receive your key within a maximum 5 working days. Please see our Terms and Conditions for further details.

Can I return an item that I have ordered from you?

Yes, you may return an item for a refund or exchange if it is damaged or faulty, a duplicate or incorrect item has been sent, or you change your mind. Please see our Terms and Conditions for further details.

How do I update my email address, password or contact details?

Please click on My Account and follow the instructions on screen.

How does the product search work?

The search results will show any products in the shop that contain all of the words you typed into the search box in their title. You may order the search results by price, alphabetical order or publisher.

What is my wishlist?

Your wishlist allows you to keep a note of items that you do not intend to buy at present but may wish to buy in future. Your wishlist is associated with your login details so it will be remembered even if you leave the BPS Shop or close your web browser.

When will payment for my order be taken?

Payment for downloadable documents and conference bookings will be taken shortly after the order is placed.

Do I have to pay VAT on items bought from the BPS Shop?

All prices shown on the BPS Shop include VAT at the standard UK rate where appropriate. If you are ordering from overseas you may be able to claim this back from the relevant excise organisation in your country.

I have a question that is not answered above. What should I do?

Please contact us and we will be pleased to assist.

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